Thursday, February 3, 2011

It never ends 'cause all we have to do is hit rewind

This was the first Winterlicious event that PNut and I attended, and I must say it was a MAJOR DISAPPOINTMENT. We went to the Old Mill Inn for lunch, and while it looked really nice and rustic from the outside/decor, the meal and service was actually quite terrible. Don't let the edited photos fool you!

 Roasted chestnut blend; fresh thyme, birch creme fraiche & leek crisp

 Mill House Poutine; sweet potato fritters, maple jus & southern Ontario tallegio

 Malted Tempura Perch; sweet potato pont neuf & creamy coleslaw

 Mill Mac Crunch; applewood smoked cheddar, sage & onion fritter

Poached Pear Almondine Pot de Creme; bourbon caramel & sesame snap

Decadent Lindt Chocolate Cake; raspberry yogurt gelato & passion fruit coulis

They seated us pretty quick (didn't even ask about reservations), but it took them about half an hour to take our order. Our glasses were dirty and our plates were too. Within an hour, we had only had our appetizers, and it was another 20 minutes before she even took away her dirty dishes. The soup had actually crusted on the plate. We got so impatient that I actually got up from the table to go find our waitress, but it was that exact same time she came out with her entrees. We just asked her right away to bring out our dessert and bill. She knew we were pissed because we didn't say one word to her when she brought our dishes.

The only thing that tasted remotely good was the chestnut soup. The sweet potato fritters were not sweet potatoes at all. The fish literally had no flavour. I tried to lift the pepper shaker to add some oomph to it, but it was actually stuck to the table cloth. When I finally pried it free, there was some gunky brown stuff underneath. I quickly put the shaker back.

We were sooo disappointed! I didn't even leave her a tip (cue bitchy/dirty looks from people). It took 1 hour and 45 minutes for us to finish our meal, despite the fact that the place wasn't even busy, and we were the only ones who weren't eating from a buffet. I honestly felt like we were treated like children. We got put in the corner even though there were tons of open spots. The two walls were actually floor-to-ceiling windows, so we were freezing our butts off. I knew that she even completely forgot about us at one point, because as she was walking around, we made eye contact and she kinda froze and ran back the other way (to get our food). We never even got our glasses filled. PN actually made me leave her 80 cents so I would get a flat number on the bill, and I complied. I was actually angry that I listened, though. The 80 cent tip just told her we were being cheap, when the message I wanted to give her was YOUR SERVICE SUCKS. END RANT.

Oh well, self-fulfilling prophecy and all that. Any one ever have an experience like this at a restaurant? Share your stories!

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Elle said...

that sounded awful. i had something similar happening to me once before. the bf and i went to TGIFridays for dinner. we waited 15 minutes to be seated (alright, since it was a busy night i'll let that go). then we were seated in a small table with absolutely no space to move around. sat there for a good 15-20 minutes and no menu or water came... wtf! i'm sure it wasn't a waiting table or anything so the bf and i got up and just left the restaurant. that was the worse experience ever. they totally ignored us -_-

xoladiihoneyxo said...

Sounds awful girl! My boyfriend just left a waiter the remaining cents just so it'll be a flat rate at a pho restaurant. He was a waiter before so he knows how it is and most of the time, I'm understandable when it's busy but when he wasn't even patient with them! Gotta pay attention to the customers! Did you know, some places expect you to pay at least 15% tips of your bill or they will have a fit with you about it right after you leave the restaurant? Why you gotta edit those photos? Should of left it as is so we can see what it's really like.

MeiBelle said...

how awful. I've experienced horrible service before. I think it's funny because me and John are decent tippers so it's their loss.

I would say you should've reported the experience to the manager but even they don't help. One time I found a hair in my actual food and the manager didn't even comp us anything. She only took off my order. The hair was some nasty looking thing too.

Pamela said...

No, i never had an experience like this. Sorry to hear this. I've never been to Old Mill before but now i will think twice. I went to Arcadian Court for Winterlicious (they only serve lunch) and it was delicious. Going there again before winterlicious ends (second time in a week LOL). If you have a chance, you should go! Atmosphere was nice, great service and there were large portions! :) Totally worth it!

jdomakeup said...

Yes i have! Me and Shawn (my bf) went to WEGS in Vaughan. Which is a huge nice sports bar. We went there to watch one of the Canada vs. USA games during the olympics. So our meal was great so when we went to go ask for our bill...we waited like half an hour for her to bring us our bill. The waitress finally came to our table and asked us if we were ready to pay and we said we didn't get it yet. So we left her no tip and literally ran out.

jdomakeup said...

Yes i have! Me and Shawn (my bf) went to WEGS in Vaughan. Which is a huge nice sports bar. We went there to watch one of the Canada vs. USA games during the olympics. So our meal was great so when we went to go ask for our bill...we waited like half an hour for her to bring us our bill. The waitress finally came to our table and asked us if we were ready to pay and we said we didn't get it yet. So we left her no tip and literally ran out.

xoladiihoneyxo said...

Sounds awful girl! My boyfriend just left a waiter the remaining cents just so it'll be a flat rate at a pho restaurant. He was a waiter before so he knows how it is and most of the time, I'm understandable when it's busy but when he wasn't even patient with them! Gotta pay attention to the customers! Did you know, some places expect you to pay at least 15% tips of your bill or they will have a fit with you about it right after you leave the restaurant? Why you gotta edit those photos? Should of left it as is so we can see what it's really like.